Terms of Service

This website is operated by Seoul Aisle. Throughout the site, the terms “we,” “us,” and “our” refer to Seoul Aisle. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website or placing an order.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or purchasing from us.

2. Store Information

Seoul Aisle sells curated Korean products and ships internationally from Korea. Product availability, shipping options, prices, and delivery times may vary depending on the destination country.

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, ingredients, sizes, quantities, and other information as accurately as possible. However, we do not guarantee that all product information is error-free, complete, current, or perfectly accurate.

Product packaging, labels, ingredients, colors, design, or specifications may vary slightly from the images shown on our website due to manufacturer updates, lighting, screen settings, or regional packaging differences.

For beauty, skincare, food, personal care, or consumable products, customers are responsible for checking ingredients, allergens, usage instructions, and suitability before use.

4. Prices and Payment

All prices are listed in the currency shown at checkout. Prices are subject to change without notice.

We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, or request confirmation before processing an order.

Payment must be completed before an order is processed. We use third-party payment providers to securely process payments. We do not store full payment card details on our servers.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This does not guarantee final acceptance of the order.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Product unavailability

• Pricing or product information errors

• Suspected fraud or unauthorized payment

• Shipping restrictions

• Incomplete or incorrect customer information

• Customs or import restrictions

• Unusually high order value or quantity

If we cancel an order after payment has been made, we will issue a refund to the original payment method where applicable.

6. Shipping

We ship internationally from Korea. Delivery times are estimates only and are not guaranteed.

Shipping times may be affected by customs inspections, carrier delays, weather, holidays, incomplete addresses, remote-area delivery, or other circumstances outside our control.

Once an order has been fulfilled, shipped, or handed over to the shipping carrier, we may no longer be able to cancel or change the order.

7. Customs, Duties, Taxes, and Import Fees

International orders may be subject to import duties, taxes, VAT, GST, customs clearance fees, brokerage fees, or carrier handling fees depending on the destination country.

These charges are determined by local customs authorities or the carrier and are the customer’s responsibility unless otherwise stated at checkout.

We do not guarantee that any order will be duty-free or tax-free. Customs rules, thresholds, and fees may vary by country and may change without notice.

If a package is refused, rejected, abandoned, or returned due to unpaid customs charges, unpaid taxes, incorrect address, delivery refusal, or failure to respond to the carrier or customs authority, any refund may be reduced by the original shipping cost, return shipping cost, customs fees, carrier fees, and any non-recoverable costs.

8. Cancellations, Returns, and Refunds

Cancellations, returns, and refunds are handled according to our Return and Refund Policy.

Because our products ship internationally from Korea, cancellations are available only before an order has been fulfilled or shipped. Once an order has been packed, processed, fulfilled, or handed over to the shipping carrier, cancellation may no longer be available.

International returns are limited. If a return is approved as an exception, the customer is responsible for arranging and paying for return shipping unless the item arrived damaged, incorrect, or missing due to our mistake.

Please review our Return and Refund Policy before placing your order.

9. Final Sale and Non-Returnable Items

Certain items may be final sale or non-returnable unless they arrive damaged, incorrect, or missing.

These may include:

• Opened or used beauty products

• Personal care items

• Food or consumable products

• Sale items

• Gift cards

• Limited-edition items

• Items marked as final sale

• Items without original packaging

10. Damaged, Incorrect, or Missing Items

If your item arrives damaged, incorrect, or missing, please contact us within 7 days of delivery at [CONTACT EMAIL].

Please include your order number, clear photos or videos of the issue, photos of the shipping box and packaging, and a short description of the problem.

If the issue is confirmed, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.

11. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.

You are responsible for ensuring that your name, shipping address, phone number, email address, and payment information are correct.

We are not responsible for delivery failures, delays, returns, customs issues, or additional charges caused by incorrect or incomplete customer information.

12. Prohibited Uses

You may not use our site or products:

• For any unlawful purpose

• To violate any applicable laws or regulations

• To infringe upon our intellectual property rights or the rights of others

• To submit false or misleading information

• To upload or transmit viruses, malware, or harmful code

• To interfere with the security or operation of the website

• To attempt fraud, abuse, or unauthorized transactions

• To scrape, copy, or misuse website content without permission

We reserve the right to terminate or restrict your use of the site for violating these prohibited uses.

13. Third-Party Services and Links

Our store may use third-party services, including payment processors, shipping carriers, analytics providers, marketing tools, and Shopify services.

We are not responsible for the content, policies, availability, or practices of third-party websites or services linked from our site.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, design elements, and branding, is owned by us or used with permission.

You may not copy, reproduce, distribute, modify, sell, or exploit any part of the website without our written permission.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Seoul Aisle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, shipping services, customs processes, or third-party services.

Our total liability for any claim related to an order shall not exceed the amount paid for that order, except where prohibited by applicable law.

16. Disclaimer of Warranties

Our website and products are provided on an “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or harmful components.

We do not guarantee that product results, delivery times, customs clearance times, or customer expectations will be met in every case.

17. Changes to Products, Prices, and Services

We reserve the right to modify or discontinue products, prices, promotions, shipping options, or services at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of any product or service.

18. Changes to These Terms

We may update, change, or replace any part of these Terms of Service by posting updates on this page.

It is your responsibility to check this page periodically for changes. Your continued use of the website after changes are posted constitutes acceptance of those changes.

19. Governing Law

These Terms of Service are governed by the laws applicable to the business entity operating Seoul Aisle, without limiting any mandatory consumer rights that may apply in your country or region.

20. Contact Information

Questions about these Terms of Service should be sent to us at:

alexjspark@luahana.com