Found in Korea | Packed in Seoul | Shipped overseas

Refund policy

We ship our products internationally from Korea. Because international shipping can be expensive, time-sensitive, and customs-dependent, please review our return, refund, and cancellation policy carefully before placing your order.

Order Cancellations

You may request to cancel your order before it has been fulfilled or shipped.

Once your order has been packed, processed, fulfilled, or handed over to the shipping carrier, we may no longer be able to cancel it. After the order has been shipped, cancellations are no longer available.

To request a cancellation, please contact us as soon as possible with your order number.

Returns

Because our orders are shipped internationally from Korea, we generally do not accept returns for change of mind, buyer’s remorse, personal preference, incorrect size selection, or accidental orders.

If we approve a return as an exception, the customer is responsible for arranging and paying for return shipping. Original shipping fees are non-refundable.

Returned items must be unused, unopened, undamaged, and in their original packaging. We reserve the right to refuse a return if the item is used, opened, damaged, missing parts, or not in resellable condition.

Damaged, Incorrect, or Missing Items

If your item arrives damaged, incorrect, or missing, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos of the damaged, incorrect, or missing item

  • Photos of the shipping box and packaging

  • A short description of the issue

If the issue is confirmed, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.

Customs, Duties, Taxes, and Import Refusal

International orders may be subject to import duties, taxes, customs clearance fees, brokerage fees, or carrier handling fees depending on the destination country.

These charges are determined by local customs authorities or the carrier and are the customer’s responsibility unless otherwise stated at checkout.

If a package is refused, rejected, abandoned, or returned due to unpaid customs charges, unpaid taxes, incorrect address, delivery refusal, or failure to respond to the carrier or customs authority, any refund may be reduced by the original shipping cost, return shipping cost, customs fees, carrier fees, and any non-recoverable costs.

Delivery Delays

Estimated delivery times are not guaranteed. Customs inspections, carrier delays, weather, holidays, incomplete addresses, or local delivery issues may cause delays.

A delay caused by customs or the carrier does not automatically qualify for cancellation or refund once the order has been shipped.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, incorrect, or missing:

  • Opened or used beauty products

  • Personal care items

  • Food or consumable products

  • Sale items

  • Gift cards

  • Limited-edition items

  • Items marked as final sale

  • Items without original packaging

Refunds

If a refund is approved, it will be processed to the original payment method. Please note that payment providers and banks may take additional time to post the refund.

Shipping fees, customs fees, duties, taxes, brokerage fees, and carrier handling fees are non-refundable unless the issue was caused by our mistake.

Legal Rights

Nothing in this policy is intended to limit any mandatory consumer rights that may apply in your country or region.